FAQ

How do I place an order?
1. Click on "Products", then choose which sub-categories you wish to order.
2. Browse through different products, key in the quantity and click "add to cart"
3. Once you have finished shopping, click "View Cart".
4. Double checked your order, and click "Check Out"
5. Fill in the details required, and proceed to the online payment system.

Can I have more than one item in a Shopping Cart?
Sure. As much as you could order up to 10 items

How do I know my order status?
Once you have submitted your order and payment, you could always give us a call at +6010-239 8125 to check on the order status.

How do I know if my order placed from your website had been acknowledge? 
For order that has been paid via our Online Payment system, you will receive an acknowledgement email from NBePay to ensure that your payment is being successfully accepted and processed.

Prices are shown in which currency?
Ringgit Malaysia (RM)

How do I pay? cash or credit card?
1. ON-LINE PAYMENT via our secured payment gateway partner NBePay.
2. CASH PAYMENT
    Please attend to our shop to pay to the cashier. DO NOT send cash in an envelope to us
3. DIRECT BANK-IN/ ONLINE FUND TRANSFER
    Please deposit payment to our merchant bank as followed:
    Bank : Hong Leong Bank Berhad (HLBB)
    Account No: 055-00-09512-5
    Account Name: GARDEN OF SENSES

Does your order include delivery charges?
Please refer to our list of area available for delivery on the delivery charges imposed.

Where can I send my gifts to?
We handle delivery almost to all the area within Klang Valley, (please note some of the areas outside Klang Valley but within Selangor D.E will required additional delivery charges). For delivery out of states, please call us at +6010-2398125 for rates.

Area available for delivery services and the rates as below:

NO CITY CHARGES
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AMPANG
ARA DAMANSARA
BALAKONG
BANGI
BANGSAR
BANDAR SRI PERMAISURI
BANDAR UTAMA
BANDAR TUN RAZAK
BANDAR SRI DAMANSARA
BANDAR SUNWAY
BATU CAVES
BUKIT TUNKU
BUKIT DAMANSARA
BUKIT JALIL
BUKIT JELUTONG
BUKIT RIMAU
BUKIT MANJALARA
BRICKFIELD
CHERAS
CHERAS BATU 9-20
CYBERJAYA
DANAU KOTA
DAMANSARA UTAMA
DAMANSARA JAYA
DAMANSARA DAMAI
DAMANSARA INDAH
DAMANASARA PERDANA
DAMANSARA HEIGHTS
DESA PETALING
DESAPARKCITY
GOMBAK
HULU LANGAT
JALAN IPOH
JALAN KUCHING
JALAN DUTA
JALAN KELANG LAMA
JALAN KUCHAI LAMA
JELATEK
JINJANG
KAJANG
KAMPUNG PANDAN
KERAMAT
KEPONG
KELANA JAYA
KLANG
KLIA , SEPANG
KOTA DAMANSARA
KOTA KEMUNING
KL CITY CENTRE
MALURI
MID VALLEY
MUTIARA DAMANSARA
MON'T KIARA
PANDAN INDAH
PANDAN JAYA
PANDAN PERDANA
PETALING JAYA
PUTRA HEIGHTS
PUTRAJAYA
PUCHONG
PELABUHAN KLANG
RAWANG
SALAK SOUTH
SETAPAK
SENTUL
SEGAMBUT
SELAYANG
SRI KEMBANGAN
SERDANG
SETIAWANGSA
SEMENYIH
SG BESI
SG BULOH
SG LONG
SHAH ALAM
SRI HARTAMAS
SRI PETALING
SRI GOMBAK
SUBANG
SUBANG AIRPORT
SUBANG JAYA
SUBANG HEIGHTS
SUNWAYMAS
TAMAN DANAU DESA
TAMAN DESA
TAMAN MELAWATI
TAMAN TUN DR ISMAIL
TROPICANA
UKAY HEIGHTS
UKAY PERDANA
ULU KLANG
WANGSA MAJU
WANGSA MELAWATI
FREE
FREE
FREE
50
FREE
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60
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50
FREE
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50
FREE
80
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FREE
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80
FREE
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35
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE
FREE

 

How long does it take for my order to be processed?
- If orders received before 12pm (Monday to Friday) (Malaysian time- GMT+8), delivery is within the same day
- If orders received after 12pm (Monday to Friday)(Malaysian time GMT+8), it will depends on our delivery schedule, but we will try to delivery on the same day. If our schedule is full, the delivery will be made on the next working day.
- Orders received after 12pm (Saturday and Sunday), delivery will be made on the upcoming Monday.
- If your delivery date falls on Malaysia Public Holiday, the delivery will be made on the next day.
- To arrange any delivery on Sunday or Public Holiday, kindly call us at 010-2398125.

What happens when the recipient is not home to greet Garden of Senses's delivery man?
Orders will be delivered to the Recipients address given by the sender, Please provide us the Recipient's contact number to ensure smooth delivery.

What are Garden of Senses's delivery schedules?
Monday to Friday, from 10am to 7pm
Saturday, from 10am to 2pm
Sunday and Public Holiday, no delivery

Is what I see, what I get?
Garden of Senses reserved the right to substitute any items with another of equal or higher value depending on the stock availability.

Are the prices I see fixed throughout the year?
During festive seasons, especially Valentine's Day, where due to shortage of fresh flowers supply (roses mainly), our cost will be higher than normal days. Hence, some of out products price will be revised.

Can I order in advance?
Yes, you may place your order in advance. But for flowers to be delivered during the peak season, for example, Valentine's Day, your orders will be charged accordingly to the seasonal price.