Terms & Conditions

Please read these Terms and Conditions carefully before you use this site. These Terms and Conditions of Website Use (the "Terms and Conditions") apply to the gardenofsenses.com.my website located at www.gardenofsenses.com.my, and all associated sites linked to www.gardenofsenses.com.my by gardenofsenses.com.my. This site is the property of Garden of Senses ("gardenofsenses.com.my"). By using this site, you agree to these terms and conditions set forth in this notice.

Gardenofsenses.com.my reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time, without prior notice. It is your responsibility to check these Terms and Conditions periodically for changes. As long as you comply with these Terms and Conditions, gardenofsenses.com.my grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the website.

Gardenofsenses.com.my authorises you to view and download the information at this website only for your personal, non-commercial use. You may not use the website or any content to solicit the performance of any illegal activity or other activity that may infringes the rights of gardenofsenses.com.my.

Gardenofsenses.com.my DOES NOT GUARANTEE THAT THE WEBSITE OR ANY CONTENT OR MATERIAL, SERVICE OR FEATURE OF THE WEBSITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THIS WEBSITE, THE INFORMATION, CONTENT AND MATERIALS ON THE SITE ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OR ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES ON MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU ASSUME TOTAL RESPONSIBLITY FOR YOUR USE OF THE WEBSITE.

Refund/ Return Policy

In the event that customers are not satisfied with the product, customers are required to notify us immediately upon receiving the order. This is due to our products are mainly perishable. Either a free replacement or refund the money equivalent to your order will be given. However there will be a processing fee of 5% of the final purchase price for any refund given by Garden of Senses.

Please note that the refund will be given at the discretion of Garden of Senses

 

Replacement Policy

Garden of Senses Reserves the right to make substitutions of flowers, foliages, baskets, vases, wrapping papers, fruits, toys and any other material used in our arrangements with others of equal or higher value should the original materials are not available.

 

Delivery Policy

If orders received before 12pm (Monday to Friday) (Malaysian time- GMT+8), delivery is within the same day.

If orders received after 12pm (Monday to Friday)(Malaysian time GMT+8), it will depends on our delivery schedule, but we will try to delivery on the same day. If our schedule is full, the delivery will be made on the next working day.
Orders received after 12pm (Saturday and Sunday), delivery will be made on the upcoming Monday.                                                                                                                                                   

If your delivery date falls on Malaysia Public Holiday, the delivery will be made on the next day.
To arrange any delivery on Sunday or Public Holiday, kindly call us at 010-2398125

Orders will be delivered to the Recipients address given by the sender, Please provide us the Recipient's contact number to ensure smooth delivery.

In the event that the recipient is not at home to receive the order, additional delivery charges may apply for any re-direct of delivery address.

Garden of Senses's delivery schedules as below:
Monday to Friday, from 10am to 7pm
Saturday, from 10am to 2pm
Sunday and Public Holiday, no delivery

During the Peak Season/ Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya , Chinese New Year & Christmas, due to the high demand, we will try our best to accommodate your specific delivery time requested, otherwise delivery will be made within the delivery date.

For delivery area and charges, please refer to the chart in FAQ section.